We pride ourselves on being nimble, providing the necessary skills and resources - such as subject matter expertise, project management, and engineering support - to ensure a project's success. Below are a few examples of projects our team has been involved with:
The Unwired Revolution team was engaged by a leading food distribution company to help validate and integrate a best-of-breed mobile infrastructure solution for the organization's 5,000+ sales representatives. The company's objective was to improve their communication model, ensuring availability of key systems and applications and improving access to business critical information. In addition, they wanted to enhance the security of mobile systems, centralize infrastructure and management, and reach a standardized baseline across systems. Our team created a prototype of the solution, which included products from five separate vendors, to ensure all components were compatible and would meet the requirements of the project. This was followed in quick succession by our design of the production environment, development of custom tools and applications, installation and configuration of pilot infrastructure, and pilot deployment and training activity. Our team continued to play an integral engineering support role throughout the production rollout phase. Components of the Enterprise Platform solution included mobile VPN, connection management, client security, mobile device management, data backup and recovery, content distribution, and a custom user interface. As a result of this project, the sales team is able to spend more time in the field, spend less time with technical tasks and issues, and more easily access corporate resources and information.
After working with one of our clients for several years on a project basis, Unwired Revolution was awarded a contract to provide administration and support for the company's 250 mobile field team. The customer, a leading manufacturer and marketer of petroleum and petrochemical products in the Northeast, had made a decision to outsource their helpdesk support in order to streamline costs and improve service levels. Their concern, however, was that the mobile field team had unique challenges - including more connectivity issues, wider variety of devices, no physical proximity, and different management tools - than those of the common desktop user. As a result, they felt additional expertise was necessary to support the mobile constituency. All management servers reside at the customer'ws headquarters and Unwired Revolution provides a combination of onsite and offsite service. All mobile related support calls are assigned to the Unwired Revolution team and tracked through a central helpdesk management solution.